The Shade Store Reviews

I went to the shade store for my renovation because I was told I would have a "higher end" experience with product and service than other much less expensive brands like 3 Day Blinds, etc. Had a very poor experience- incorrect measurements, communication that was lacking - product that was delivered and installed was NOT what was promised
Once I contacted the Corp office -the leadership honored their “mission” of customer satisfaction and genuinely followed through in correcting errors and helping to right the wrongs- Jorge is amazing and is going above and beyond. I had 28 windows to start, and while I would not suggest the continuous chain or tension mechanism- aesthetically or for utility- the way that management turned the situation around has made me a fan. I am using the company for my additional windows and slider and will continue to work with them! Thank you for turning around what was a horrible, stressful experience that impacted my move into a situation ending in appreciation!